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Last Update: 10 Aug 2017
Version 8.0.2
 
CLIENT CHARTER 2016CLIENT CHARTER 2016

1. Respond to Customer Inquiry or Complaints Immediately.

2. Submit Tourism Development Project proposal to the relevant agencies within 5 working days from the date of receiving completed application.

3. Submit the Physical and Financial Tourism Development Projects Performance Report to the relevant Ministry/Agency at every 15th and 30th of the month.

4. Process and sub-warrant (Federal and State allocation) to relevant agencies within 5 working days upon receiving allocation and completed application.

5. Submission of the Sarawak/MM2H New Application to the Sarawak Immigration Department within 2 working days from the date of receiving completed application.

6. Process all payments voucher within 14 working days from the date of receiving completed documents.