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CLIENT'S CHARTER CLIENT'S CHARTER

Client's Charter 2018

  • Respond to Customer Inquiry or Complaints Immediately
  • Submit Tourism Development Project proposal to the relevant agencies within 5 working days from the date of receiving completed application.
  • Submit the Physical and Financial Tourism Development Projects Performance Report to the relevant Ministry/Agency at every 15th and 30th of the month.
  • Process and sub-warrant (Federal and State allocation) to relevant agencies within 5 working days upon receiving allocation and completed application
  • Process all payments voucher within 14 working days from the date of receiving completed documents